Privacy Policy

This Privacy Policy explains how Meditour Nepal ("we", "us", or "our") collects, uses, stores, and protects personal information when you visit meditournepal.com or submit an appointment or quote request through our platform.

We operate a medical appointment coordination service for patients in Western countries who are considering treatment in Nepal. By using our website or submitting a form, you agree to the practices described in this policy.

1. Who we are

Meditour Nepal is a medical travel coordination platform based in Kathmandu, Nepal. We help patients compare treatment options, receive pricing proposals by email, and coordinate appointments with vetted partner clinics when you choose to proceed.

For privacy-related enquiries, contact us at [email protected].

2. Information we collect

We may collect the following types of information:

• Contact details - name, email address, phone number, and country of residence.
• Treatment enquiry details - treatment type, procedure, preferred travel dates, medical history you choose to share, and any notes or questions you submit.
• Communication records - emails, WhatsApp messages, and other correspondence when you contact us or we respond to your enquiry.
• Technical data - IP address, browser type, device information, pages visited, and referral source, collected through standard web server logs and analytics tools.
• Cookies and similar technologies - see Section 9 below.

We do not intentionally collect special category data (such as detailed medical records) unless you voluntarily provide it in your enquiry. Please only share health information that is relevant to your request.

3. How we use your information

We use personal information to:

• Review your treatment enquiry and prepare personalised proposals
• Email you costs, clinic options, timelines, and next steps
• Communicate with you by email, phone, or WhatsApp about your request
• Coordinate appointments with partner clinics when you confirm you wish to proceed
• Improve our website, services, and patient experience
• Comply with legal obligations and respond to lawful requests
• Prevent fraud, abuse, or misuse of our platform

4. Legal basis for processing (EEA & UK visitors)

If you are in the European Economic Area or United Kingdom, we process your data on the following bases:

• Consent - when you tick the consent box on our quote form or agree to receive communications from us.
• Contract - when processing is necessary to respond to your enquiry or provide services you have requested.
• Legitimate interests - to operate and improve our platform, prevent fraud, and communicate with prospective patients, balanced against your rights.
• Legal obligation - where we must retain or disclose information to comply with applicable law.

5. Sharing your information

We do not sell your personal information. We may share data only in these circumstances:

• Partner clinics - when you ask us to prepare proposals or confirm you wish to proceed, we share relevant enquiry details with vetted clinics in Nepal so they can assess your case and provide accurate pricing.
• Service providers - trusted third parties who help us operate our website, send emails, host data, or provide analytics, under contractual confidentiality obligations.
• Legal requirements - if required by law, court order, or government authority.
• Business transfers - in connection with a merger, acquisition, or sale of assets, with appropriate safeguards.

We will not share your information with unrelated third parties for their own marketing without your explicit consent.

6. International data transfers

Meditour Nepal is based in Nepal. If you submit an enquiry from the UK, US, Europe, Australia, or elsewhere, your information may be transferred to and processed in Nepal and by partner clinics located there.

Where required, we take reasonable steps to ensure appropriate safeguards are in place for cross-border transfers, including contractual protections with service providers and clinics.

7. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer period is required by law.

• Enquiry and quote records are typically retained for up to 3 years after your last interaction, unless you request deletion sooner.
• Communication records may be kept for the same period to resolve disputes and maintain service quality.
• Technical logs and analytics data are retained for shorter periods consistent with our analytics provider settings.

8. Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal exceptions
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your data in a portable format
• Lodge a complaint with your local data protection authority

To exercise these rights, email [email protected]. We will respond within a reasonable timeframe and may need to verify your identity.

9. Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use our pages. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

We may use third-party analytics services that collect aggregated, anonymised usage data. These providers process data according to their own privacy policies.

10. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children's privacy

Our services are intended for adults seeking medical treatment. We do not knowingly collect personal information from anyone under 18 without parental or guardian consent. If you believe we have collected a minor's data, please contact us and we will delete it promptly.

12. Third-party links

Our website may contain links to external sites, including partner clinics and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to read their policies before providing personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Material updates may also be communicated by email or a notice on our website where appropriate.

14. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact:

• Meditour Nepal
• Kathmandu, Nepal
• Email: [email protected]